IT Support(Systems & Network)

Roles & Responsibilities:

• Establish networking environment by system configuration, directing system installation and defining, documenting and enforcing system standards.
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating on network optimization.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• Install, configure, and test operating systems, application software, and system management tools on Windows, Linux operating system platforms.
• Familiar with various TCP/IP and network communication protocols such as SMTP, SNMP, NTP, SSH, RDP and many others.
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
• Handling wireless network, attendance systems, antivirus, etc.
• Maintain and supervise the assets as well as software inventory with assets warranty tracking.
• Support and administer firewall environments in line with IT security policy.
• Upgrade network equipment’s to the latest stable firmware releases post appropriate testing.
• Configure routing and switching, VPN tunnels, hosted services and firewalls as and when desired.
• Performing disaster recovery operations and data backups when required.
• Handle data backup, installation and configuration of backup solutions.
• Respond to day-to-day IT support operations and provide immediate assistance.
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Ensure ticket queues are always within satisfactory limits and all tickets are handled as per SLA’s.
• Responsible in preparation of reports, dashboards and documentation and present the same to the management.
• Availability to work on flexible hours, rotating shifts as necessary, working weekends, off hours and holidays.

Required Skills:

• Excellent verbal and written communication skills.
• Excellent analytical and problem-solving skills required.
• Intense thirst for knowledge, innovation, support and automation.
• Hands on exposure to various networking device, appliances, solutions.
• Knowledge on cloud based network installation, management and security etc.
• Basic understanding on various cyber-attacks, attack patterns, attack vectors, etc.
• Working knowledge of productivity tools such as – MS office suite.
• Ability to handle pressure and challenging situations with key stakeholders and critical clients.
• Equivalent Information Security Certifications (CompTIA A+, N+, Security+, CCNA, MCSA, MCSE).
• Graduate or Master’s degree (BE / BTech / MCA / MSc).

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