Lead – Active Directory & SCCM

Looking for a candidate who has good exposure on Active Directory & SCCM able to handle team.

Roles & Responsibilities:

• To monitor and manage Service Delivery within defined SLA for Infrastructure.
• Applications like Active Directory, SCCM, ADFS, IAM & PIM etc. and to achieve.
• 24*7*365 service availability. Evaluate, Recommend, Design & Support Implementation and transition into operation of technological solutions for Service enhancements, problem solving, Performance Improvements, enhanced capacity and/or new features.
• to meet business requirements in infrastructure application domain.
• To implement, monitor, maintain and Improve application infrastructure so as to achieve maximum availability for messaging Services within defined SLAs.
• Manage service desk.
• Manage incidents, problems and changes for the infrastructure applicants.
• Implement change and configuration management.
• Establish robust monitoring mechanism for proactive alerts and exceptions.
• Analyze performance metrics and create MIS reports on service performance.
• Define and maintain comprehensive asset management and related documentation.
• Lifecycle management.
• Provide assistance to drive group wide programs like Active Directory upgrade, SCCM rollout, onboarding new application on ADFS for SSO experience & IAM support for effective user identity management, etc.
• Evaluate & implement infra applications based on shared infrastructure, as required by the Service Owner.
• Maintain and enhance applicants features as per changing requirements.
• Design solutions for automation of reports.
• Document the application architecture, design and standards used.
• Design & Implement integration of AD with other infra business apps.
• Measure and report service satisfaction levels.
• Manage escalations on services performance issues.
• Identify service gaps and recommends appropriate services.
• Assist in defining service and solution requirements of businesses.
• Measure and report supplier performance.
• Perform periodic review with Supplier on service performance.
• Plan & drive service improvement plan along with vendor.
• Conduct periodic audits to identify technical vulnerabilities in infrastructure & Applications and remediate.
• Implement standard processes through ISO 27001 framework and ensure adherence to information security policy.
• Assist execution of ongoing projects in the infrastructure applications domain.
• Provide expertise on execution of application management solutions.
• Provide assigned project deliverables in a timely manner.

Eligibility:

• Any Bachelor’s Degree / Master’s Degree

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