Description

Cloudflare, a prominent internet infrastructure and cybersecurity company, has been grappling with a significant outage that has rendered its dashboard and related application programming interfaces (APIs) inaccessible for several days. The ongoing outage has affected various API services that rely on Cloudflare's infrastructure, encompassing Alerts, Dashboard functionality, Zero Trust, WARP, Cloudflared, Waiting Rooms, Gateways, Streams, Magic WANs, API Shields, Pages, and Workers. Customers attempting to access the Cloudflare dashboard have encountered authentication errors and internal server errors labeled as 'Code: 10000'. It's important to note that Cloudflare has clarified that the service issues do not impact its Content Delivery Network (CDN) or Edge security features. The disruption at Cloudflare was initiated by a power outage at multiple data centers, resulting in a major outage lasting two hours. In a subsequent incident report update, the company acknowledged the issue related to power loss and confirmed that efforts were underway to mitigate the problem. In addition to this outage, there was another disruption affecting Cloudflare products on October 30. During that incident, Cloudflare customers and its teams experienced data management problems with low latency due to a misconfiguration in a tool utilized for deploying Workers KV builds. In the more recent outage occurring on November 2, Cloudflare disclosed that the root cause was a regional power problem caused by generator failures that led to the shutdown of several facilities. To mitigate the impact, the company swiftly switched to its disaster recovery facility, thereby restoring most services and ensuring the continued normal operation of its global network. Cloudflare has committed to conducting a thorough investigation into the underlying causes of the power outage and generator failures, working closely with its data center vendors. The findings of this investigation will be shared in a future blog post. Users were encouraged to exercise patience as the company diligently worked to resolve the issue.