Fidelity Investments, a leading Boston-based multinational financial services firm, recently revealed a data breach affecting over 77,000 customers. The breach occurred between August 17 and 19, 2024 when an unauthorized attacker accessed data through two newly created customer accounts. Fidelity detected the breach on August 19 and immediately terminated the unauthorized access, launching an investigation with the assistance of external cybersecurity experts. Although Fidelity manages around $14.1 trillion in assets and employs more than 75,000 associates worldwide, the breach affected only a small portion of its customer base. According to a filing with the Maine Attorney General’s Office, the company has not fully specified the types of personal information compromised, but it did confirm that names and other identifiers were involved. Fidelity has stressed that no unauthorized access to customer accounts occurred during the breach. However, the exact method used by the attacker to access sensitive customer data remains undisclosed. While there is no indication that the compromised data has been misused, Fidelity is offering affected individuals two years of complimentary credit monitoring and identity restoration services. Customers are encouraged to remain alert for any signs of fraudulent activity or identity theft. This includes regularly checking financial statements, monitoring credit reports, and immediately reporting suspicious activity to financial institutions, law enforcement, or state authorities. Affected customers are also advised to take advantage of the credit monitoring services provided and stay updated on their personal information security.
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