Description

SolarWinds is launching SolarWinds AI in its Service Desk, utilizing a generative AI engine to enhance agent workflows and expedite ticket resolution. This advanced AI employs large language models to summarize complex case histories and offer real-time problem-solving suggestions to IT teams. Eventually, SolarWinds AI will be integrated across the company’s entire suite of IT management solutions, becoming a "digital partner" for IT professionals. Krishna Sai, Senior Vice President of Engineering at SolarWinds, stated that the development of SolarWinds AI leverages the company’s extensive experience with the IT community to create an AI system that acts as a valuable partner to IT professionals, enhancing their productivity, efficiency, and innovation. SolarWinds AI is built on the new AI by Design framework, which is grounded in four key principles: accountability and fairness, privacy and security, transparency and trust, and simplicity and accessibility. This framework ensures that the AI system upholds the highest standards of privacy, security, and trust. Krishna emphasized that their AI by Design framework sets a benchmark for the industry’s approach to AI, reflecting their commitment to making privacy, security, and trust fundamental to any AI system. With SolarWinds AI, the company aims to transform IT management by providing a reliable AI partner that enhances the capabilities of IT teams, driving productivity, efficiency, and innovation.