Service Delivery Manager

Job Location:Pune
Required Experience:4 to 7 years experience
Skills:Service Delivery, Project Management, Customer Satisfaction, IT Service delivery , Project delivery, Delivery Management, Project life cycle.

For Service Delivery Executive only Exp (3-5yrs) range is low but responsibilities are same.

  • Excellent verbal and written communications skills and English proficiency
  • Strong customer service, project management, and quality control skills.
  • Willingness to learn and develop new skills
  • Leading contributor individually and as a team member, providing direction and mentoring to others.
  • Excellent leadership and customer service skills.
Job Description:
  • Maintaining positive relationships with customers.
  • Maintaining high quality standards throughout the project life cycle, making sure the deliverables are going on time to the customers.
  • Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls.
  • Understanding the needs and requirements of the customer and moving to meet those needs proactively.
  • Planning, executing, and finalizing projects according to deadlines and budgets.
  • Handling & maintaining project time sheets, statistics.
  • Establish and execute a project communication plan.
  • Monitor or track project milestones and deliverables.
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Confer with project personnel to identify and resolve problems.
  • Develop and manage work breakdown structure (WBS).
  • Assign duties, responsibilities, and spans of authority to project personnel.
  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Work closely with the internal teams, department heads towards the success of projects.

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