Service Delivery Manager

Skills:

• Excellent verbal and written communications skills and English proficiency
• Strong customer service, project management, and quality control skills.
• Willingness to learn and develop new skills
• Leading contributor individually and as a team member, providing direction and mentoring to others.
• Excellent leadership and customer service skills.

Job Description:

• Maintaining positive relationships with customers.
• Maintaining high quality standards throughout the project life cycle, making sure the deliverables are going on time to the customers
• Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls
• Understanding the needs and requirements of the customer and moving to meet those needs proactively.
• Planning, executing, and finalizing projects according to deadlines and budgets.
• Handling & maintaining project time sheets, statistics
• Establish and execute a project communication plan
• Monitor or track project milestones and deliverables
• Manage project execution to ensure adherence to budget, schedule, and scope
• Confer with project personnel to identify and resolve problems
• Develop and manage work breakdown structure (WBS)
• Assign duties, responsibilities, and spans of authority to project personnel
• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Work closely with the internal teams, department heads towards the success of projects

 

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